Shipping policy
At Ollife, we are committed to providing fast, safe, and transparent shipping services for all our customers worldwide. Below is our detailed shipping policy to help you shop with confidence.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to prepare and pack your items as quickly as possible to minimize your waiting time and ensure prompt delivery.
2. International Shipping & Delivery Time
We offer reliable international shipping to most countries and regions. Our standard international delivery generally takes 7–14 business days, depending on destination, local logistics efficiency, and customs clearance schedules.
For customers who need faster delivery, an expedited shipping option is available at checkout for quicker transit.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or extra charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local processing fees set by your destination country’s customs authority. These fees are the recipient’s responsibility.
We recommend that customers check their local import regulations and relevant tax policies before placing an order to avoid unexpected additional costs.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt high-strength, shockproof, and fresh-keeping packaging materials to fully protect your items during international transit, ensuring goods arrive in good condition.
For high-value orders, we provide an optional shipping insurance service at checkout, offering full protection and bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package upon delivery. If you receive damaged, leaked, or severely deformed packaging, please take clear photos, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality issues or defects after signing for the order, please submit a support request with relevant evidence within 48 hours of delivery. Our team will verify the issue promptly and arrange a suitable solution, including returns, exchanges, or compensation services.
7. Customer Assistance
If you have any questions regarding order processing, shipping status, logistics delays, customs clearance, or after-sales issues, feel free to contact our support team anytime. We will provide professional and timely guidance to resolve your concerns.
Thank you for shopping with Ollife! We continuously optimize our logistics system to deliver fresher, safer New Zealand seafood to every customer around the world.